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Thank you
Thank you for your review — we truly appreciate your feedback!
Return Eligibility
At Lumiere, we believe every drop of fragrance should make you feel exceptional. If your experience isn’t as exquisite as intended, we’re here to make things right—with grace and clarity.
Returns are accepted within 14 days of delivery for:
• Items in original condition: unused, sealed, and in pristine packaging.
• Returns must include proof of purchase (order number or receipt).
We do not accept returns for:
• Opened, used, or unsealed items.
• Items received more than 14 days ago.
• Gift cards, samples, or limited edition pre-orders.
How to Request a Return
1. Contact us at info@thelumiereperfume.com with your order number and reason for return.
2. If approved, we’ll provide return instructions and a shipping address.
3. Carefully repackage your item. We recommend using tracked shipping.
Note: Lumiere does not cover return shipping fees unless the item was defective or incorrect.
Refunds
Once we receive and inspect your return:
• If approved, a full refund will be processed to your original payment method within 5–10 business days.
• You’ll receive a confirmation email once your refund is issued.
If the product is found to be used or damaged, we reserve the right to deny the refund.
Exchanges
We offer one-time exchanges for sealed items within
7 days of delivery. Contact us to arrange a scent swap or size change.
Damaged of Wrong Items
If your order arrives damaged or incorrect, email us within 48 hours of delivery with photos. We will prioritize your case and provide a swift resolution.
We’re Here for You
Your Lumiere experience should always feel luxurious and secure. For any concerns or questions, reach out to info@thelumiereperfume.com — we’re here to help, with elegance.
Lumiere Perfume, in compliance with Republic Act No. 10173 or the Data Privacy Act of 2012, respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, and protect your data when you visit or interact with thelumiereperfume.com.
Lumiere Perfume Privacy Policy
1. Information We Collect
When you interact with our website or place an order, we may collect the following:
Personal Information
• Name
• Email address
• Shipping and billing addresses
• Phone number
• Payment details (processed securely through
third-party providers)
Non-Personal Information
• Device type
• IP address
• Browser information
• Website usage data via cookies and analytics
2. How We Use Your Information
We use the collected data to:
• Process and fulfill orders
• Provide customer support
• Send promotional offers and brand updates (with
your consent)
• Improve our products, services, and website •
functionality
• Ensure compliance with legal obligations and
regulatory requirements
3. Sharing of Information
Lumiere does not sell, lease, or trade your information. We may share your data with:
• Verified service providers (e.g., logistics and
payment processing)
• Legal or regulatory authorities, when required
• Marketing platforms (for opted-in users only)
4. Your Rights Under the Data Privacy Act
As provided under RA 10173, you have the right to:
• Be informed of how your data is processed
• Access, correct, or delete your personal data
• Withdraw your consent at any time
• Object to unauthorized processing
• File a complaint with the National Privacy
Commission (NPC)
To exercise any of these rights, email us at info@thelumiereperfume.com.
5. Use of Cookies
We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
6. Data Security
We maintain physical, technical, and organizational safeguards to protect your data. While no online system is completely secure, we commit to doing our utmost to ensure the safety of your information.
7. External Links
Our website may contain links to third-party websites. Lumiere is not responsible for their privacy policies and encourages you to read their terms before submitting any information.
8. Policy Changes
We may update this privacy policy to reflect changes in law or business operations. Significant changes will be announced via our website or through email notifications.
9. Contact Us
If you have questions, concerns, or requests related to your personal information, please contact:
Lumiere Perfume
Email: info@thelumiereperfume.com
Welcome to thelumiereperfume.com. This website is operated by Lumiere Perfume. By visiting our site or purchasing from us, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These terms apply to all users of the site, including browsers, customers, merchants, and content contributors.
1. Acceptance of Terms
By accessing this site or using our services, you accept these Terms of Service, including any additional policies linked herein. If you do not agree with these terms, please discontinue use of the site.
2. Eligibility
You must be at least 18 years of age or the legal age of majority in your jurisdiction to make a purchase on our site. Use of our services by minors must be supervised by a responsible adult or legal guardian.
3. Store and Service Terms
You agree not to use our products for any unlawful or unauthorized purpose, nor violate any applicable laws. Violations may result in immediate termination of access to our services.
4. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted across networks. Credit card data is always encrypted during transfer via secure channels.
5. Product Information and Accuracy
We strive to ensure product descriptions, pricing, and availability are accurate. However, we do not warrant that all information is free from errors. We reserve the right to correct errors and update information at any time without prior notice.
6. Modifications and Discontinuation
Prices and product availability are subject to change without notice. We may modify or discontinue any aspect of the service without liability.
7. Orders and Billing
We reserve the right to refuse or limit any order placed with us. You agree to provide current, complete, and accurate billing and account information. We may cancel or adjust orders that appear suspicious or are placed under false pretenses.
8. Returns and Refunds
Please refer to our Refund & Return Policy [insert link] for complete information on returns, exchanges, and refunds.
9. Intellectual Property
All content, designs, images, text, and branding elements on the site are the intellectual property of Lumiere Perfume and protected under applicable law. Unauthorized use is strictly prohibited.
10. User Feedback and Submissions
Any ideas, feedback, or suggestions submitted may be used by Lumiere without restriction. We are not obliged to maintain confidentiality or offer compensation for submissions.
11. Prohibited Conduct
You are prohibited from using the site or its content for:
• Illegal or fraudulent purposes
• Spamming, phishing, or spreading malware
• Violating intellectual property rights
• Harassment, abuse, or discriminatory actions
• Any action that impairs website functionality
12. Limitation of Liability
Lumiere Perfume shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services or products.
13. Indemnification
You agree to indemnify and hold harmless Lumiere Perfume, its affiliates, partners, and employees from any claim or demand, including legal fees, arising from your breach of these Terms.
14. Severability
If any part of these Terms is deemed unenforceable, the remainder will still be valid and enforceable to the fullest extent permitted by law.
15. Termination
These Terms remain effective unless terminated by either party. We may terminate your access without notice if we suspect a breach. Upon termination, you remain liable for any outstanding amounts.
16. Governing Law
These Terms are governed by the laws of the Republic of the Philippines. Any disputes will be handled under Philippine jurisdiction.
17. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website following updates constitutes acceptance of the revised Terms.
For questions or concerns, please contact:
Lumiere Perfume
📧 info@thelumiereperfume.com
18. Contact Information
At Lumiere Perfume, we strive to deliver your fragrance experience with elegance and care. This Shipping Policy outlines the terms and timelines for orders placed on thelumiereperfume.com.
Lumiere Perfume Shipping Policy
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please allow extra time during product launches, promotions, or holiday seasons.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated Delivery Times:
• Metro Manila: 2–4 business days
• Provincial Areas: 4–7 business days
• International Shipping: Currently unavailable
(coming soon)
Note: Delivery timelines may vary due to courier delays or unforeseen circumstances beyond our control.
3. Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to become active.
4. Delivery Address Accuracy
Please ensure all shipping information is complete and accurate. Lumiere Perfume is not responsible for delays or losses due to:
• Incorrect or incomplete addresses
• Unreachable recipients
• Failed delivery attempts
5. Lost or Delayed Packages
If your order has not arrived within the estimated delivery window, contact us at info@thelumiereperfume.com. We will coordinate with the courier to resolve the issue.
Lumiere is not liable for lost parcels marked as “Delivered” by the courier, but we will do our best to support you in investigating such cases.
6. Damaged or Missing Items
If you receive an order with missing or damaged items:
1. Notify us within 48 hours of delivery.
2. Include clear photos and your order number in
your email.
3. We will assist you in securing a replacement or
refund where applicable.
7. Shipping Restrictions
Due to the nature of perfume (classified as flammable), some areas may have restrictions. We are unable to ship to P.O. Boxes and certain remote locations at this time.
8. Contact Us
For shipping questions or concerns, please reach out to:
Lumiere Perfume
📧 info@thelumiereperfume.com
How It All Started
The Lumiere Perfume is a luxury fragrance brand born from the desire to illuminate elegance and empower confidence in every woman.
The name Lumiere comes from the French word for “light”, symbolizing the glow that each woman carries within her — radiant, timeless, and uniquely her own.
Created to offer more than just scent, Lumiere is a celebration of self-worth, presence, and poise. Every drop is designed to feel personal, thoughtful, and unforgettable.
Founded with the belief that fragrance is a powerful form of self-expression, Lumiere began as a mission to bottle the quiet strength and grace that every woman carries — and share it with the world.
What We Believe In
Vision:
To become a symbol of timeless elegance and enduring confidence through fragrances that exude luxury in every drop.
Mission:
To craft luxurious, long-lasting fragrances that empower women to embrace their confidence and elegance every day.
Words We Live By
Elegance that lasts, confidence in every drop.
Scents for Every Side of You
The Lumiere Perfume line is inspired by a mix of scent families to match every personality and mood — from soft and romantic florals, to warm woody notes, bold and sensual orientals, and fresh, crisp blends.
Each fragrance is thoughtfully crafted to make you feel something and turn everyday moments into something special.
Whether you’re feeling bold or lowkey, classic or playful, there’s a Lumiere scent that brings out your light.
More Than Just a Perfume
The Lumiere Perfume is more than perfume — it’s a feeling. It’s the quiet confidence when you walk into a room, the elegance in how you carry yourself, the comfort of being truly seen and deeply remembered. Wearing Lumiere isn’t just about smelling good — it’s about feeling empowered, expressing your identity, and owning your presence.
Why You'll Love It
What sets The Lumiere Perfume apart is its blend of luxurious, long-lasting scents made from premium ingredients and wrapped in elegant, collectible packaging.
Every detail is designed to reflect timeless beauty while resonating with today’s modern, confident woman. More than a fragrance, The Lumiere Perfume offers a personal, empowering experience that makes every customer feel seen, valued, and remembered.
The Lumiere Perfume is built to uplift. We believe luxury should feel personal, and every woman deserves to shine — no matter her background, style, or story.
Step Into the Light
The Lumiere Perfume isn’t just something you wear. It’s something you become.
Discover your signature scent — elegance begins here.
